We have written this policy to help you understand how the Ministère de la Justice collects and uses your personal information when you browse the Sales Register website operated by the Direction générale des registres et de la certification (DGRC).

The handling of personal information by a public body is governed by the Act respecting Access to documents held by public bodies and the Protection of personal information (CQLR, chapter A-2.1). Personal information means any information which relates to a natural person and directly or indirectly allows that person to be identified.

Collection of information

    Essential cookies

Accessing the Sales Register website will automatically create and store text files called "cookies" on your computer. Essential or "strictly necessary" cookies cannot be deactivated because they contain information the website needs to function properly, such as your browser language and the type of device you’re using. Essential cookies may be session cookies or persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your computer for a limited time until they expire.

    Information collected when using online services

To provide electronic services to publish a sale or send alerts to a subscriber’s account, the DGRC collects only such personal information as is required to process your application. To publish a sale, you must create a subscriber’s account, providing your first and last names, email address, mailing address, phone number, password and payment information. To receive alerts, you must provide your first and last name and email address when creating a subscriber’s account. When you contact the DGRC through the online service, your first and last names and email address are required. In all cases, the DGRC ensures that the information collected remains confidential.

Failing to provide this information could prevent your application from being processed.

Links to other sites

The Sales Register website provides links to sites created by other businesses and organizations. These links are provided solely for users’ convenience and open in a new window. Any information you share after leaving the Sales Register website is no longer subject to this privacy policy, but to that of the new site visited, and the DGRC cannot be held liable.

Use of information

The personal information collected by the DGRC is only used for the purposes listed above or to ensure your safety.

Under no circumstances is this information used to profile users or shared with third parties, unless authorized by law, such as at the request of a court.

Confidentiality and security of information

The DGRC takes strict security measures to protect the information we collect and the activities that take place on our website. This includes encryption mechanisms, authentication and secured access to keep communications between users and the DGRC confidential.

Your personal information is disclosed only to DGRC personnel who have a business need to access it. They can only access the information they require to perform their job functions.

Users with client accounts can only access them with a user name, password and, if required, the answer to a secret question, or with a digital signature certificate.

Users must keep their passwords and secret questions and answers confidential. The DGRC cannot be held liable for irresponsible use of this information. In the event that the confidentiality of this information is compromised, advise the DGRC as soon as possible to avoid fraudulent use of your identity.

Personal information transmitted through the Sales Register’s electronic services is secured with the TLS (Transport Layer Security) protocol to ensure its confidentiality. Users are redirected to a secure platform to make online payments.

When the purposes for which the information was collected or used are achieved, the DGRC destroys the information, subject to the Ministère de la Justice du Québec’s retention schedule.

Email transmission of personal information

Any personal or otherwise confidential information emailed to [email protected] is not protected during transmission. The DGRC will assume no liability for any harm you may incur if you choose to send it such information.

However, if you voluntarily communicate such information by email, the DGRC will only use the information needed to process your application.

Right to access and rectify information collected

Under the Act respecting Access to documents held by public bodies and the Protection of personal information, you may always access, update or correct your personal information held by the DGRC.

To do so, send your request to the person responsible for privacy protection and access to documents.

However, if you have a subscriber’s account, you may modify or update the personal information it contains by logging into the Sales Register website.

Questions, comments or complaints

For questions or comments about this policy, or to make a complaint about how your information is handled, please contact us.

Effective date

This policy came into effect on January 5, 2022 and was last updated on October 21, 2024.