Questions, Comments or Complaints

Save time and consult our frequently-asked questions page before contacting us.

If you still have questions or would like to submit a comment or complaint, please use the following web form.

Warning: In order to protect the confidentiality and security of personal information, do not include any when communicating by email with our services. A request including such information will not be processed. Instead, use our online services or contact us by telephone.

To modify your information, login to the Client Access page and go to « Gérer mon compte ».


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Registre des ventes
Direction générale des registres et de la certification 
Ministère de la Justice 
1, rue Notre-Dame Est, bureau 7.07
Montréal (Québec)  H2Y 1B6

Phone: 418 643-5140, option 2 (Québec City and surrounding area)
1 866 536-5140, option 2 (toll free)
Fax:514 864-4867
Teletypewriter for the hearing impaired:514 864-9373

Business hours

The electronic services may be used every day, at all times, except during periods of system maintenance.

Customer services representatives are available to answer your call Monday to Friday from 8:30 a.m. (10 a.m. on Wednesdays) to 4:30 p.m., except on the following days:

  • Saturdays and Sundays;
  • January 1 and 2;
  • Good Friday;
  • Easter Monday;
  • June 24, the National Holiday;
  • July 1, the anniversary of Confederation, or July 2 if July 1 is a Sunday;
  • the first Monday of September, Labour Day;
  • the second Monday of October;
  • December 24, 25, 26 and 31;
  • the day fixed by proclamation of the Governor General for the celebration of the birthday of the Sovereign (National Patriots' Day);
  • any other day fixed by proclamation or order of the Government as a public holiday or as a day of thanksgiving;
  • any other day where one of the above holidays is postponed in application of government employees’ labour agreements.